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Home > Warranty


All customer support services and policies will be only applied to orders on https://mcwlaser.com/.                                         
If your products are not purchased from our official website https://mcwlaser.com/, but purchased through another third-party platform, we will not be responsible for your order.                                        

Part I. Laser Machine                                         
MCWlaser Official warrants all laser machine for Two (2) years from the original date of receipt.                                        
During the warranty period, MCWlaser Official offers remote tech support if there is any machine malfunction to help you find where the problem is and will offer the tech guide to teach you how to fix the simple problem. If our tech confirms the problem lies in one part of machine accessories,  MCWlaser will repair or replace defective parts without any charge to you, subject to the warranty conditions specified below, that prove to have such defects according to the terms outlined on this warranty.                                         

Warranty Conditions                                        
The above Limited Warranty is subject to the following conditions:                                        
1.This warranty extends only to products distributed and/or sold by MCWlaser to the original purchaser only.
2.The warranty is limited to two (2) years for fiber laser marking, mainly adapted to machines’ main part of machine 一laser source and to one (1) year for all other accessories of the machine.
3.Any after-market additions or modifications will not be warranted. The laser machine system owner is responsible for any service and repairs outside the scope of this warranty.
4.This warranty covers only the normal use of the laser machine.MCWlaser shall not be liable under this warranty if any damage or defect results from:                                        

a.Irresponsible use, abuse, neglect, accidental damage, improper return shipping or installation
b.Disasters such as fire, flood, lightning, or acts of God                                                               
c.Inadequacy or interruption of electrical service, improper voltage conditions, blown fuses, or other similar    damages                                        
d.Service or alteration by anyone other than an authorized MCWlaser representative                                        
e.Usage of components or accessories not approved by MCWlaser                                        
f.Tampering, altering, defacing, or removing the product serial number will serve to void this warranty                       

Damages incurred through irresponsible use may include but are not limited to:                                      

a.Failure to turn on or use clean water within the chiller or water pump                                       
b.Failure to clean optical mirrors and lenses                                        
c.Failure to clean or lube guide rails with lubricant oil                                        
d.Failure to remove or clean debris from the collection tray                                        
e.Failure to properly store the laser in a properly conditioned environment.                                         

1.MCWlaser accepts no responsibility for any software programs, data, or information stored on any media or any parts of any products returned for repair to MCWlaser.
2.This warranty does not cover any third-party software or virus-related problems not purchased from MCWlaser.
3.MCWlaser is not responsible for loss of data or time, even with hardware failure. Clients are responsible for backing up any data for their own protection. MCWlaser is not responsible for any loss of work (“downtime”) caused by a product requiring service.                                       
4.In the event the client resells the machine, the Warranty is non-transferable.                                        
5.International shipping costs and/or customs fees associated with fulfillment of Warranty Replacement Items are the responsibility of the client if the customer needs part of accessories of the machine to replace when there is damage or defect of function due to the client’s improper operation of the machine.                                        
6.MCWlaser at its own discretion reserves the right to deny the purchase of an extended warranty.                           

Post Warranty Support and/or Repairs                                        
MCWlaser offers free lifetime tech support via remote connecting (email or phone) to the original purchaser. However, after the warranty period replacement parts will be the responsibility of the client including shipping charges. MCWlaser will provide a quote for the necessary parts and repairs.                                         

Technical Support:                                        
email: [email protected]                                        

phone call: Please firstly email us concerning your product problem, we will assign related technician according to the different problem. 

PART II. Accessories
The above is the warranty period of some products, if you need more product warranty period, please contact customer service: [email protected]